Responsible Gaming
at u9bd

Deposit and spending limits are among the most effective tools available for maintaining control over your gambling activity. u9bd strongly encourages all players — not just those who feel they have a problem — to set proactive limits on their accounts as part of a healthy approach to gaming.

Limits can be configured through your u9bd account settings under the Responsible Gaming section, or by contacting our support team at [email protected]. The following limit types are available:

Setting Limits via bKash, Nagad & Rocket

Because u9bd processes deposits through mobile financial services including bKash, Nagad, Rocket, and Upay, it is also possible to apply spending controls at the payment method level. Most mobile banking apps in Bangladesh allow users to set daily transaction limits within the app itself. We encourage players to use this as an additional layer of financial control alongside u9bd's in-platform limit tools.

If you feel that your gambling is becoming difficult to control, or if you simply want to take an extended break from the u9bd platform, self-exclusion is the most powerful tool available to you. Self-exclusion is a formal, binding commitment — once activated, it cannot be reversed during the chosen exclusion period.

u9bd offers the following self-exclusion durations:

• 6 months — suitable for players who want a meaningful break and plan to review their relationship with gambling before returning.
• 1 year — recommended for players who have identified that gambling is causing financial or personal difficulties.
• 2 years — for players who need a longer period of distance to address underlying issues with the support of external organisations.
• Permanent exclusion — for players who have decided they do not wish to return to gambling. This decision is final and irreversible.

What Happens During Self-Exclusion

• Your u9bd account is immediately locked for all wagering activity.
• All marketing communications from u9bd are stopped for the duration of the exclusion.
• Any pending bonus offers or loyalty rewards are forfeited.
• You will not be able to re-register a new account on u9bd.net during the exclusion period.
• Any withdrawable balance in your account at the time of exclusion will be processed to your verified payment method within 5 business days.

Problem gambling develops gradually and can be difficult to recognise from the inside. Being honest with yourself about your gambling behaviour is an important first step. The following warning signs may indicate that gambling is becoming a problem rather than a pastime.

If you recognise several of these signs in your own behaviour, we strongly encourage you to use u9bd's responsible gaming tools, speak to a trusted person in your life, and/or reach out to one of the support organisations listed on this page.

• Spending more money on gambling than you originally intended, or more than you can afford.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• Borrowing money, selling possessions, or using essential household funds to gamble.
• Lying to family members or friends about how much time or money you spend gambling.
• Feeling anxious, irritable, or depressed when you are not gambling or when you try to stop.
• Neglecting work, family responsibilities, or personal health because of time spent gambling.
• Using gambling as a way to escape stress, anxiety, depression, or personal problems.
• Repeatedly attempting to cut down on gambling without success.

The Gambling Self-Assessment Quiz

Answering the following questions honestly can help you evaluate whether your gambling habits are within a healthy range. If you answer "yes" to three or more of these questions, we recommend speaking to a support organisation.

• Have you ever spent more time or money gambling than you planned?
• Have you ever gambled to try to win back losses from a previous session?
• Have you ever felt that you need to gamble with larger amounts to feel the same excitement?
• Have you ever hidden your gambling activity from someone close to you?
• Has gambling ever caused you to miss work, study, or important family events?
• Have you ever borrowed money specifically to fund gambling?
• Do you feel restless or irritable when you try to reduce or stop gambling?
• Do you gamble when you are feeling stressed, lonely, or emotionally low?

If you feel that gambling is negatively affecting your life or the life of someone you care about, professional help is available. The following organisations provide confidential support, counselling, and guidance for people experiencing gambling-related difficulties. All services listed operate in English and are accessible to players based in Bangladesh.

International Support Organisations

Mental Health & Crisis Support

Problem gambling is often connected to broader mental health challenges including anxiety, depression, and financial stress. If you are experiencing a mental health crisis alongside gambling difficulties, please also consider reaching out to a mental health professional or crisis line in your area. Your wellbeing is the priority — gambling concerns can be addressed once you are in a safe and supported state of mind.

If you have any concerns about your own gambling behaviour or that of another player, our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). You do not need to be in a crisis to contact us — our team is happy to discuss any responsible gaming question, help you configure your account limits, or assist you in activating a time-out or self-exclusion.

All responsible gaming enquiries are handled with complete confidentiality. Our support agents are specifically trained in responsible gaming conversations and will never pressure you to continue playing or dismiss a concern you raise. Your welfare always takes priority over platform revenue at u9bd.

You may also use the contact details below to report a concern about a third party — for example, if you believe a family member has opened an account on u9bd underage, or if you have concerns about another player's welfare. We take all such reports seriously and will investigate promptly.