Privacy Policy

Information We Collect

u9bd collects personal data from players through several channels: directly when you register an account or contact our support team, automatically when you use the platform, and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are set out below.

Registration & Account Data

When you create a u9bd account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify that you meet the 18+ age requirement)
• Email address (used for account communication, transaction receipts, and promotional messages where you have opted in)
• Mobile phone number (used for OTP verification and account security)
• Username and encrypted password
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Preferred currency (Bangladeshi Taka, BDT / ৳)

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, u9bd may request and retain copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of payment method (screenshot or statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used to deposit funds)
• Selfie or live photograph for biometric identity confirmation (where required)

Financial Transaction Data

When you make deposits or request withdrawals on the u9bd platform, we collect and process the following financial data:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard)
• Mobile financial service account number or bank account reference (masked)
• Transaction amounts in BDT (৳)
• Transaction timestamps, reference numbers, and status records
• Deposit and withdrawal history for the lifetime of your account

Technical & Usage Data

When you access the u9bd platform, our servers and analytics systems automatically collect the following technical data:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation paths within the platform
• Games played, bet amounts, win/loss records, and bonus activity
• Referral source (the URL or channel through which you arrived at u9bd.net)
• Crash logs and error reports (anonymised where possible)

Communications Data

If you contact u9bd via email ([email protected]) or through our live support channels, we retain records of that correspondence, including the content of your messages, the date and time of contact, and any actions taken in response. This data is used to resolve disputes, improve customer service quality, and maintain a record of interactions for compliance purposes.

How We Use Your Data

u9bd processes personal data only for lawful, specified purposes. The table below summarises the primary purposes for which we use your data and the legal basis that applies to each processing activity.

Marketing Communications

u9bd will send you promotional emails, bonus offers, and platform news only if you have expressly opted in to receive such communications at the time of registration or through your account settings. You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Automated Decision-Making

u9bd uses automated systems to flag accounts for fraud review, responsible gaming interventions, and bonus abuse detection. These systems analyse patterns in your account activity against known risk indicators. Where an automated process results in a significant decision affecting your account (such as a temporary suspension), you have the right to request human review of that decision by contacting our support team.

Cookies & Tracking Technologies

u9bd uses cookies and similar tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to maintain your login session, and to collect aggregate analytics data about how the platform is used. This section explains the types of cookies we use and how you can manage your preferences.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the u9bd platform to function. They maintain your authenticated session, remember your language and currency preferences, and enable core platform features such as the game lobby and account wallet. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use u9bd.net, including which pages are visited most frequently and whether users encounter error messages. This data is used in aggregate form to improve the platform. No personally identifiable information is collected via these cookies.
• Functional Cookies: These cookies allow u9bd to remember choices you have made (such as your preferred game category, table stakes, or notification settings) so that your experience is personalised when you return to the platform.
• Third-Party Service Cookies: Certain features of the u9bd platform are powered by third-party providers (for example, game studios such as Pragmatic Play, Evolution Gaming, and Spribe). These providers may set their own cookies when their content is loaded within the u9bd platform. u9bd does not control the cookie policies of third-party game providers.

Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings. Please note that disabling strictly necessary cookies will impair your ability to use the u9bd platform, including logging in, maintaining a game session, and accessing your account balance.

For information on managing cookies in specific browsers, please refer to the help documentation for your browser. u9bd does not currently respond to browser "Do Not Track" signals, as no uniform standard for such signals has been widely adopted.

Data Sharing & Disclosure

u9bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers & Platform Partners

u9bd works with a carefully selected set of third-party service providers who process personal data on our behalf in order to deliver the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process your transaction data to facilitate deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC service providers process copies of your identification documents to verify your identity and age on behalf of u9bd.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data and game event data in order to deliver game content. These providers hold independent RNG certifications.
• Platform infrastructure providers: Cloud hosting, CDN, and database service providers may store or process your data on servers as part of platform operations. All such providers are contractually required to maintain appropriate data security standards.
• Analytics providers: Aggregated and anonymised usage data may be processed by analytics platforms to help u9bd understand platform performance and user experience.

All third-party service providers who process personal data on behalf of u9bd are required to enter into a data processing agreement with u9bd, under which they are bound to process your data only as instructed and to maintain appropriate technical and organisational security measures.

Legal & Regulatory Disclosure

u9bd may disclose personal data to competent authorities, law enforcement bodies, or regulatory agencies when required to do so by applicable law, court order, or lawful governmental request. u9bd will notify affected players of any such disclosure to the extent permitted by law.

Business Transfers

In the event that u9bd undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, personal data held by u9bd may be transferred to the acquiring entity as part of that transaction. In such circumstances, u9bd will endeavour to ensure that the acquiring entity provides privacy protections equivalent to those described in this policy and will notify registered players of the transfer via their registered email address.

Data Security Measures

u9bd takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, u9bd maintains security standards consistent with industry best practice for online gaming and financial services platforms.

Technical Security Measures

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or mobile device and u9bd servers is encrypted using TLS 1.2 or higher (256-bit encryption). The u9bd.net domain maintains a valid SSL certificate at all times.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. u9bd staff members do not have access to your plain-text password at any time.
• Two-Factor Authentication (2FA): u9bd supports OTP-based two-factor authentication via your registered mobile number. Players are strongly encouraged to enable 2FA on their account to provide an additional layer of security against unauthorised access.
• Firewall & Intrusion Detection: The u9bd platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for and respond to unusual access patterns in real time.
• Access Controls: Access to personal data within u9bd's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role, and all access is logged and audited.
• Data Pseudonymisation: Where feasible, personal data used for analytics and internal reporting is pseudonymised so that it cannot be directly linked to an individual without the use of a separately held key.

Organisational Security Measures

• All u9bd staff who handle personal data receive regular data protection and security training.
• u9bd maintains a data breach response procedure. In the event of a confirmed data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.
• Third-party service providers who process data on u9bd's behalf are assessed for security compliance before engagement and are subject to ongoing review.

Your Role in Account Security

While u9bd takes extensive measures to secure the platform, account security also depends on actions taken by the player. You are responsible for keeping your username, password, and OTP codes confidential. Never share your login credentials with any third party. If you suspect your account has been compromised, contact our support team at [email protected] immediately and change your password without delay.

Data Retention Policy

u9bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The retention periods applicable to the main categories of personal data we hold are described below.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised. Players who request account closure may request confirmation that their data has been deleted once all mandatory retention periods have been satisfied.

Your Privacy Rights

u9bd respects your rights over your personal data. The following rights are available to all registered players with respect to the personal data that u9bd holds about them. To exercise any of these rights, please contact our support team in writing at [email protected]. We will respond to all rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data that u9bd holds about you, along with information about how that data is being used and with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR). u9bd will provide a structured summary of your personal data in response to a verified SAR at no charge, within 30 days.

Right to Rectification

If any personal data that u9bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your contact email or phone number) directly through your account settings. For corrections to identity documents or date of birth, please contact [email protected] and provide documentary evidence of the correct information.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Note that u9bd may be required to retain certain data beyond your erasure request in order to comply with legal obligations (see the Data Retention Policy section above). We will notify you of any data we are required to retain and the reason for retention.

Right to Restriction of Processing

You have the right to request that u9bd restricts the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while a legitimate interests objection is being assessed. While processing is restricted, u9bd will continue to store the data but will not use it for any purpose other than storage.

Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that u9bd transmit this data directly to another controller where technically feasible.

Right to Object

You have the right to object to u9bd's processing of your personal data where that processing is based on legitimate interest, including profiling for responsible gaming purposes. You also have the absolute right to object to processing for direct marketing purposes at any time, with no requirement to provide justification.

Rights Related to Automated Decision-Making

Where u9bd makes a significant automated decision affecting your account (such as a fraud-triggered account suspension), you have the right to request human review of that decision. Please contact [email protected] to request a manual review of any automated decision that has materially affected your account.

Contact & Data Controller

u9bd is the data controller responsible for the personal data collected through the u9bd.net platform. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which u9bd handles your personal data, please contact us using the details below.

Data Controller Contact Details

• Platform name: u9bd
• Website: u9bd.net
• Support email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Subject line for privacy enquiries: "Privacy Policy Enquiry" or "Privacy Rights Request"

Complaints

If you are not satisfied with u9bd's response to a privacy rights request or a data protection complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. u9bd takes all data protection complaints seriously and commits to responding to all formal complaints within 14 business days of receipt.

Changes to This Privacy Policy

u9bd may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes, we will notify all registered players by email to their registered address and/or via a prominent notice on the u9bd platform. The date at the top of this page indicates when the policy was last reviewed. Your continued use of the u9bd platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how u9bd protects your personal data. For any questions about this policy or our data practices, contact us at [email protected].